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Main - 09 636 1111
306 Neilson Street, Onehunga, Auckland 1061
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- Home Improvement, Bathroom Fittings, Heat Pumps, Home Appliances, Kitchen Appliances, Kitchen Fittings & Design, Kitchenware, Laundry Supply & Equipment
General Info
Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices with great backing and service.Our key product focus is providing the best online products in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical in New Zealand. We are continuously refining and expanding our ranges in these categories.We're proud employers of around 100 people including dedicated product service professionals, IT & ecommerce specialists, product specialists and a great customer service team.As a 100% NZ owned business, we value and support the great Kiwi DIY mindset and believe that you don't have to pay a premium for good quality product but also shouldn't have to throw your money away on low quality items. Our extensive experience in the building and home improvement industry, combined with excellent product knowledge and an efficient supply chain has allowed us to bring you modern aesthetics and exceptional quality on a budget. We know this and that's why we stand behind each and every one of our brands we stock.Our international partners include some of the world’s largest manufacturers with excellent production, research & development and quality control systems. Many of our brands are emerging leaders enabling us to deliver on that quality without the excessive premiums a label on a box can bring.We've seen our business grow incredibly year on year and that has allowed us to continuously pass on extensive savings as our buying power and volumes increase. We don't waste resources on opening flash stores and focus primarily on expanding our distribution centres throughout the country so that our goods can get to customers from all corners of New Zealand faster.Of course we appreciate that you should be inspired and engaged when browsing our range and that you can talk to our product experts before you buy. That's why we will continue to add showrooms to our distributions centres. They also allow us to offer Click & Collect services in more areas so you can get your goods when you want and further save on freight.
Reviews
02/09/17
Purchased several bathroom items online. Delivery was delayed and when it did arrive the shower lining was missing along with the advertised free slide shower and mixer.
No notice was given that that the shower liner was out of stock and would not be included in the delivery.
As I am in Christchurch I had to purchase another liner from a local supplier to get the job completed on time.
04/18/17
One of the worst Companies to deal with. Few years ago I bought my shower from them and when a chip was discovered it was blamed on transportation and despite numerous call no one took responsibility for it and certainly no one called back with an explanation. Unfortunately two weeks ago I went to a new trade depot shop in onehunga and bought a bath. I was told that the bath will be delivered on Monday which never happened. Called up on Thursday to see what was going on to be told that it was getting delivered later that evening. Called after 5 to be told that the bath was not in stock. Customer service was shocking to say the least and I will advise anyone seeking this companies product/s to go to main stream established shops like pluming world or chesters etc for peace of mind.
12/20/18
Very bad shopping experience!!!!
I have made an order( a refrigerator and a washing machine) on 27 Nov , and TradeDepot's staff has promised would deliver the two items on last Friday( 14th Dec). But we didn't receive the products until last Saturday. After discussing with one of TradeDepot's customer service face to face on last Saturday, he said the refrigerator we ordered is out of stock and will replace it with one with a bigger volume at the same price. He also booked the delivery time( this Monday or Tuesday) for us. However, I have been waiting for it at home for three days and still didn't received the products. One of staff said he had sent a voice message to me to call back on this Monday. Actually, I have called the number 096361111 many times this week but there is no one to answer it. During these days, I, my wife and our son can't buy fresh food and have to spend hundreds of dollars on fast food. I can't stand for it anymore.
06/30/20
Never answer the phone and when they do the call always gets cut off... staff are highly rude and don’t have a clue, you get treated like rubbish, worst place ever to shop!! Spent the extra money and go someplace else! Would not recommend anyone to shop here
11/15/18
My mum brought a washing machine and the next day it flooded the washing room and yes the rear hoses were tight?
We are still waiting for the technician to call us with some idea of when he will come to look at it. It has been 2 days I have had to call customer service as they never call back