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Trade Depot Limited

Open Now
8:00 am - 6:00 pm
Details

Contact Info

Phone:

Main - 09 636 1111

Address:

306 Neilson Street, Onehunga, Auckland 1061

Servicing:
Hawkes Bay, Manawatu Region, Marlborough Region, Nelson Region, Northland, Gisborne Region, Canterbury Region, Bay Of Plenty, Auckland Region, Otago, Whanganui Region, West Coast, Wellington Region, Wairarapa, Southland Region, Taranaki, Timaru Oamaru Region, Waikato Region
Email:

Other Email:

General Info

Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices with great backing and service.Our key product focus is providing the best online products in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical in New Zealand. We are continuously refining and expanding our ranges in these categories.We're proud employers of around 100 people including dedicated product service professionals, IT & ecommerce specialists, product specialists and a great customer service team.As a 100% NZ owned business, we value and support the great Kiwi DIY mindset and believe that you don't have to pay a premium for good quality product but also shouldn't have to throw your money away on low quality items. Our extensive experience in the building and home improvement industry, combined with excellent product knowledge and an efficient supply chain has allowed us to bring you modern aesthetics and exceptional quality on a budget. We know this and that's why we stand behind each and every one of our brands we stock.Our international partners include some of the world’s largest manufacturers with excellent production, research & development and quality control systems. Many of our brands are emerging leaders enabling us to deliver on that quality without the excessive premiums a label on a box can bring.We've seen our business grow incredibly year on year and that has allowed us to continuously pass on extensive savings as our buying power and volumes increase. We don't waste resources on opening flash stores and focus primarily on expanding our distribution centres throughout the country so that our goods can get to customers from all corners of New Zealand faster.Of course we appreciate that you should be inspired and engaged when browsing our range and that you can talk to our product experts before you buy. That's why we will continue to add showrooms to our distributions centres. They also allow us to offer Click & Collect services in more areas so you can get your goods when you want and further save on freight.

Payment Options
cash, visa, mastercard, financing available, paypal
Categories
Home Improvement, Bathroom Fittings, Heat Pumps, Home Appliances, Kitchen Appliances, Kitchen Fittings & Design, Kitchenware, Laundry Supply & Equipment

Reviews

Rate this business

11/05/21

Unbelievably bad experience! We ordered couple of things, one of which was TDX Sealant Bathroom Silicone - Clear. This one came half full (even less to be straight), totally unusable. Attempt to contact company via support resulted in nothing. More than two weeks of waiting for Fresh desk ticket to be attended and still nothing. Attempt to call to the company also resulted in nothing. We were sent back to ... same useless Freshdesk site :)

08/19/21

I purchased $100 worth of products online, and the money got deducted from bank account but I have not received any confirmation of the order received from Trade Depot. I have tried to follow up with them on emails and calls but they don't pickup the phone at contact centre whole day. Trade Depot issues tickets when email is sent but nothing happens there after. Im afraid I have lost my money.

02/17/21

Delivery within a week? It’s been three weeks , no reply to emails , they have my 2 k but I have nothing.

01/13/21

Worst service ever, do not buy from them, purchased a 11 k kitchen, took 11 months to receive all the order, wasted hundreds of dollars and time, would never recommend them to anyone, regret ever going to them, huge complaint laid but they still don't care, poor poor disgusting customer service

01/07/21

Shocking customer service, spent 11 k on entire kitchen, took 11 months to get all parts, absolute friggen nightmare, wrote big complaint to management but still they don't care, would never recommend to anyone, worst experience ever!!!!