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Main - 09 636 1111
306 Neilson Street, Onehunga, Auckland 1061
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- Home Improvement, Bathroom Fittings, Heat Pumps, Home Appliances, Kitchen Appliances, Kitchen Fittings & Design, Kitchenware, Laundry Supply & Equipment
General Info
Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices with great backing and service.Our key product focus is providing the best online products in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical in New Zealand. We are continuously refining and expanding our ranges in these categories.We're proud employers of around 100 people including dedicated product service professionals, IT & ecommerce specialists, product specialists and a great customer service team.As a 100% NZ owned business, we value and support the great Kiwi DIY mindset and believe that you don't have to pay a premium for good quality product but also shouldn't have to throw your money away on low quality items. Our extensive experience in the building and home improvement industry, combined with excellent product knowledge and an efficient supply chain has allowed us to bring you modern aesthetics and exceptional quality on a budget. We know this and that's why we stand behind each and every one of our brands we stock.Our international partners include some of the world’s largest manufacturers with excellent production, research & development and quality control systems. Many of our brands are emerging leaders enabling us to deliver on that quality without the excessive premiums a label on a box can bring.We've seen our business grow incredibly year on year and that has allowed us to continuously pass on extensive savings as our buying power and volumes increase. We don't waste resources on opening flash stores and focus primarily on expanding our distribution centres throughout the country so that our goods can get to customers from all corners of New Zealand faster.Of course we appreciate that you should be inspired and engaged when browsing our range and that you can talk to our product experts before you buy. That's why we will continue to add showrooms to our distributions centres. They also allow us to offer Click & Collect services in more areas so you can get your goods when you want and further save on freight.
Reviews
02/16/17
Okey so ordered a bath was assured it was sent 2 weeks later it arrived no problem anyway week later ordered a vanity they sent the receipt for the correct one ? And sent the wrong one!!!!!! Anyway we have the plumber coming in the morning with no vanity , waiting on a refund but dealing with them is like dealing with circus of dummies anyway to be updated.
06/13/19
I purchased a Vogue top mount bath from Trade Depot and had it installed by a qualified tradesman.
After 5 years of careful use in our family home, cracks began to appear.
Accepting the product was outside of it's 3 year warranty, I still decided to advise Trade Depot and invite their company representative to inspect the inferior product for the good of their customer.
Management declined.
This company showed us no integrity and for this reason I write this review to forewarn other potential families from experiencing the same disappointment and additional costs to remedy an inferior product.
01/29/19
Bought a fridge-freezer and the cooling of the fridge is that low that foods is getting staled, freezer though was working fine. They change the part first, when nothing worked they replace the fridge. Replacememt fridge was having exactly the same problem, this explains what their product is. We are almost living without a fridge for last 2 months, that slow are they.
Anyone facing the same please reply, as we want to proceed legally.
02/20/17
I went out to the Papakura store and ordered 2 free standing ovens for a couple of rental properties. They were supposed to deliver them a couple of days later. The ovens were never delivered and I'm currently getting the run around waiting for someone to call me back with an explanation as to what has happened. Their system is showing that the items were delivered....but as yet they cannot provide proof of delivery and on 2 separate calls have advised 2 different delivery days. Patiently waiting for their call back to explain where the ovens are as I have an electrician on site waiting to install them...... The price was cheap, no doubt about that....but it just proves the old saying right....'pay peanuts....get monkeys!
10/31/17
I ordered a fridge/freezer at trade depot and their delivery system is really inefficient. They gave me wrong updates about the delivery making me waiting for them at home 3 days long and still waiting.
Never again!!!