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Main - 09 636 1111
306 Neilson Street, Onehunga, Auckland 1061
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- Categories
- Home Improvement, Bathroom Fittings, Heat Pumps, Home Appliances, Kitchen Appliances, Kitchen Fittings & Design, Kitchenware, Laundry Supply & Equipment
General Info
Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices with great backing and service.Our key product focus is providing the best online products in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical in New Zealand. We are continuously refining and expanding our ranges in these categories.We're proud employers of around 100 people including dedicated product service professionals, IT & ecommerce specialists, product specialists and a great customer service team.As a 100% NZ owned business, we value and support the great Kiwi DIY mindset and believe that you don't have to pay a premium for good quality product but also shouldn't have to throw your money away on low quality items. Our extensive experience in the building and home improvement industry, combined with excellent product knowledge and an efficient supply chain has allowed us to bring you modern aesthetics and exceptional quality on a budget. We know this and that's why we stand behind each and every one of our brands we stock.Our international partners include some of the world’s largest manufacturers with excellent production, research & development and quality control systems. Many of our brands are emerging leaders enabling us to deliver on that quality without the excessive premiums a label on a box can bring.We've seen our business grow incredibly year on year and that has allowed us to continuously pass on extensive savings as our buying power and volumes increase. We don't waste resources on opening flash stores and focus primarily on expanding our distribution centres throughout the country so that our goods can get to customers from all corners of New Zealand faster.Of course we appreciate that you should be inspired and engaged when browsing our range and that you can talk to our product experts before you buy. That's why we will continue to add showrooms to our distributions centres. They also allow us to offer Click & Collect services in more areas so you can get your goods when you want and further save on freight.
Reviews
12/20/18
Very bad shopping experience!!!!
I have made an order( a refrigerator and a washing machine) on 27 Nov , and TradeDepot's staff has promised would deliver the two items on last Friday( 14th Dec). But we didn't receive the products until last Saturday. After discussing with one of TradeDepot's customer service face to face on last Saturday, he said the refrigerator we ordered is out of stock and will replace it with one with a bigger volume at the same price. He also booked the delivery time( this Monday or Tuesday) for us. However, I have been waiting for it at home for three days and still didn't received the products. One of staff said he had sent a voice message to me to call back on this Monday. Actually, I have called the number 096361111 many times this week but there is no one to answer it. During these days, I, my wife and our son can't buy fresh food and have to spend hundreds of dollars on fast food. I can't stand for it anymore.
06/30/20
Never answer the phone and when they do the call always gets cut off... staff are highly rude and don’t have a clue, you get treated like rubbish, worst place ever to shop!! Spent the extra money and go someplace else! Would not recommend anyone to shop here
10/08/17
Absolutely appauling! We will never visit again.. picked up a bath, got it home to find it was badly damaged. Brought it back to swap and dealt with the most unhelpful warehouse staff. They brought out a new bath without again checking and it was also badly damaged. I can't believe we had to tell them that it was so obvious. Absolute waste of a day. Left with a refund and nothing else, time is money. Poor service, everything is poor quality!
01/07/21
Shocking customer service, spent 11 k on entire kitchen, took 11 months to get all parts, absolute friggen nightmare, wrote big complaint to management but still they don't care, would never recommend to anyone, worst experience ever!!!!
01/13/21
Worst service ever, do not buy from them, purchased a 11 k kitchen, took 11 months to receive all the order, wasted hundreds of dollars and time, would never recommend them to anyone, regret ever going to them, huge complaint laid but they still don't care, poor poor disgusting customer service