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Main - 09 636 1111
306 Neilson Street, Onehunga, Auckland 1061
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- Categories
- Home Improvement, Bathroom Fittings, Heat Pumps, Home Appliances, Kitchen Appliances, Kitchen Fittings & Design, Kitchenware, Laundry Supply & Equipment
General Info
Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices with great backing and service.Our key product focus is providing the best online products in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical in New Zealand. We are continuously refining and expanding our ranges in these categories.We're proud employers of around 100 people including dedicated product service professionals, IT & ecommerce specialists, product specialists and a great customer service team.As a 100% NZ owned business, we value and support the great Kiwi DIY mindset and believe that you don't have to pay a premium for good quality product but also shouldn't have to throw your money away on low quality items. Our extensive experience in the building and home improvement industry, combined with excellent product knowledge and an efficient supply chain has allowed us to bring you modern aesthetics and exceptional quality on a budget. We know this and that's why we stand behind each and every one of our brands we stock.Our international partners include some of the world’s largest manufacturers with excellent production, research & development and quality control systems. Many of our brands are emerging leaders enabling us to deliver on that quality without the excessive premiums a label on a box can bring.We've seen our business grow incredibly year on year and that has allowed us to continuously pass on extensive savings as our buying power and volumes increase. We don't waste resources on opening flash stores and focus primarily on expanding our distribution centres throughout the country so that our goods can get to customers from all corners of New Zealand faster.Of course we appreciate that you should be inspired and engaged when browsing our range and that you can talk to our product experts before you buy. That's why we will continue to add showrooms to our distributions centres. They also allow us to offer Click & Collect services in more areas so you can get your goods when you want and further save on freight.
Reviews
03/04/19
Trade Depot is cheaper than any other home improvement store. Their products work fine as we have not had any problems with anything we have bought here. It's best to go to their showroom to buy and pick up yourself as delivery is very slow - 2 weeks just for a bathroom scale. Other than that everything else is good. The showroom is nice to walk around too!
08/19/21
I purchased $100 worth of products online, and the money got deducted from bank account but I have not received any confirmation of the order received from Trade Depot. I have tried to follow up with them on emails and calls but they don't pickup the phone at contact centre whole day. Trade Depot issues tickets when email is sent but nothing happens there after. Im afraid I have lost my money.
05/24/19
Trade depot stock cheap products which reflect their price. Have recently purchased a shower tray from their store which doesn't fit any waste systems in NZ. I have previously purchased a kitchen tap from this company also which they promised would arrive and be delivered within 2 weeks of purchase and took over 3 months to arrive. Their service is by far the worse from any company I have dealt with. They put you on hold for 30 minutes and hang up with you if they don't know how to deal with the issues you are having with their products. Buyers beware!!!
10/06/16
Really enjoyed shopping at Trade Depot. Great prices and great customer service on a busy wet Sunday avo. Ordered and paid for that day but that was where it ended. Delivery delayed, and on delivery, only half the items ordered and paid for arrived. Now have to negotiate a lesser deal because mirror and mixer are not in stock. Feeling a bit let down and certainly worried.
10/08/17
Absolutely appauling! We will never visit again.. picked up a bath, got it home to find it was badly damaged. Brought it back to swap and dealt with the most unhelpful warehouse staff. They brought out a new bath without again checking and it was also badly damaged. I can't believe we had to tell them that it was so obvious. Absolute waste of a day. Left with a refund and nothing else, time is money. Poor service, everything is poor quality!