PBT Couriers Limited

The card they drop in the mail with the courier tracking number never shows up in the system. Phone calls take ages to answer and very hard to get hold of your package. I dread it when my supplier uses this courier as it is so hard to get.

Such an awful experience with PBT Couriers Ltd. My parcel arrived in New Zealand on Monday in Auckland and it took one whole week to get from Manukau to Pukekohe. There was little communication between us as they don't have a great system like NZ Post. I will be contacting Platypus Shoes to inform them of my experience and to recommend them to use another company! Have had several items (ordered AFTER) this package arrive days earlier and all have come from NZ Post. Not impressed.

We have recently got 2 parcels delivered from them superfast and without a hitch. Ordered online from new balance and while the email said it will take 3-4 business days, it arrived in 2 days. Happy customer.

Terrible service. Parcel from Australia cleared customs before midday 4 July 2019. Finally received parcel on 8 July after 3 pm. after having to ring them twice. Customer Service is non existent.

Absolutely appalling service. I DO NOT recommend PBT. They do not care about their customers. I also ordered from Dick Smith Electronics. It cleared customs in NZ on 24th. It was scanned onto courier on Wed 26th. Two days later it hadn't arrived, so I rang the couriers. They said it had gone onto the wrong courier so it had now been given to the correct courier and would be delivered first thing Friday morning - between 8 and 9. That didn't happen, so I rang again. They said the courier couldn't find the package and he had now already done that route so could I pick it up myself?!!!!! I said no, you could deliver it to me this afternoon. She spoke to the driver who said he would deliver it on the last round; it would be there about 6 or 6.30pm. It wasn't. So I rang the next day (Saturday) and of course they said they didn't deliver Saturday and the explanation for why it didn't come the previous evening was because the courier had already done that route (so that means he had no intention of delivering it to me in the evening I can only assume). I was told it would come on Monday. Monday morning I phoned up to make sure it was coming and told yes, it was coming between 11am and 2pm. But nope. Still not here. The tracking says it's back in the courier bay. I repeat. DO NOT use these people. They are useless and DO NOT CARE ABOUT THEIR CUSTOMERS.