Ranui Medical Centre

For my doctors they are absolutely great! That's the reason why I keep coming to Ranui Medical Centre when we are unwell.My doctors look after us well ever since. If it's not for them I wouldn't come back. Nurses so far so good! I don't have problem with the nurses.But the front desk or receptionist some of them shouldn't work there to be honest! Took long to answer the phone or sometimes nobody answer the phone. Quite confusing! when you book an appointment, They told me just come no need to book.But if we come without booking,they asked you if you book? And no booking are made,then have to wait a lot of time till 2 hours .Some of them,ignoring you something like they don't see anyone infront of them. They are the one should greet first not the patient.If they're busy they should let us know not standing there infront of them like a ghost. What is receptionist or a front desk? They should know what it is as a costumer service. They should know,that most patient coming over there are unwell and some of them a lot of pain. But if they ignore or they treated the patient like that our sickness will get worst or if someone has got High blood pressure will get worst. And it says , Respect our staff! Respect has to be earn and if someone provoke you how a person remain silent? Respect is both staff and patient! Just need a better,friendly and smiling receptionist. WIth good communication skills! Thanks

Not able to book appointment, my son was having an allergic reaction and i had to wait over an hour to be seen. Also was told several times my child didnt have bad athsma as i wanted a preventative inhaler insted of a realiver, after changing to swanson medical i was told her athsma is really bad and why wasnt she given a preventative inhaler sooner

The only reason I give Ranui Medical one star at all is because I love the two doctors I have dealt with and the nurses are generally great. The admin staff however are worse than useless, they let the phone ring for aaages before they answer it ( Ive been on hold for 20 minutes), and have absolutely no common sense whatsoever. There have been so many instances of their poor management that I wouldn't know where to start, so I'll just leave it that they are 'USELESS'. I have twice complained, but nothing ever changes. If I didn't love my GP so much, I would change clinics, and the minute he retires, I will.

Not what it used to be a real shame, wait times are too long and good doctors have moved on, as have I.

Not what it used to be takes way to long to be seen so i have moved doctors.