Ranui Medical Centre

Went there today to find out by accident that our medical records had in fact been stuffed up by a previous staff member there and required some time to fix. The doctors and nurses are nice but the admin staff behind the desk are diabolical and incompetent.Why cant they at least operate the computer system and photo copier in this place.All of the seem like its their first day on the job??...when some have been there for years too.They are very lost when it comes to helping patients and lack customer service skills,ignoring people at the desk,even when its quiet??, you should know how to do all the stuff you have to ask each other how to do in the system,this is every day stuff!!. When is this place going to get some better admin staff at the desk??...how did these people get their jobs there?....amazing such incompetent people can be in a medical centre as frontline staff????..whats going on in this place??....its a shame as its a nice new facility with a pharmacy that lings to the waiting room.....get some better staff on the front desk please!!!....Ranui Medical Centre!!.

Friendly and professional medical centre with experienced and caring local doctors and nurses. Brand new facilities with Labtests and pharmacy on site. Very capable with dealing with all medical needs from babies to grandparents, sore heads to stitches. Highly recommended.

Not what it used to be a real shame, wait times are too long and good doctors have moved on, as have I.

The only reason I give Ranui Medical one star at all is because I love the two doctors I have dealt with and the nurses are generally great. The admin staff however are worse than useless, they let the phone ring for aaages before they answer it ( Ive been on hold for 20 minutes), and have absolutely no common sense whatsoever. There have been so many instances of their poor management that I wouldn't know where to start, so I'll just leave it that they are 'USELESS'. I have twice complained, but nothing ever changes. If I didn't love my GP so much, I would change clinics, and the minute he retires, I will.

Not able to book appointment, my son was having an allergic reaction and i had to wait over an hour to be seen. Also was told several times my child didnt have bad athsma as i wanted a preventative inhaler insted of a realiver, after changing to swanson medical i was told her athsma is really bad and why wasnt she given a preventative inhaler sooner