JACK Of All Trades

I am Steve Hopkins, General Manager of JACK.

We have just been informed today of the feedback that has been listed on this page since August and September 2013, some 6 months after it was placed.

We have been advised, that as we are not paying clients of Yellow Pages, we cannot respond nor do we receive any notification from Yellow Pages about any feedback that may be placed about our company??

First and foremost, I would like to apologise to “kristenh” and “TomasMarin” for your experience. It is at complete odds with the feedback we receive every week and I accept anything we do now maybe a too little, too late for each of you… given the length of time etc. I will endeavour to make contact with each of you and at least discuss the situation.

We do formally and actively seek feedback throughout any project we complete so I am quite disappointed our feedback system didn’t have any concerns bought to our attention at the time but I do accept that as “TomasMarin” is a tenant he may not have had a clear opportunity to give feedback… our current process is directed to the bill payer/property owner.

We obviously appreciate all the positive feedback but also value any negative feedback greatly as we see it as an opportunity to get it right or help keep us on track to become a better company. It was due to general market sentiment about trades people that JACK was created… simply to set a higher standard of service in the trades and we have been successful in that.

JACK started with no clients in 2006 and by turning up on time and doing a good job we grew during a recession to over 4000 clients. Obviously this growth would not be possible without impressing a lot of clients who have then recommended JACK onto their friend, family etc. That work has grown from plumbing and electrical repairs to million dollar renovations and we did recognise mid 2013 the demand for work and quotes was considerably higher than the ‘normal’ growth we had been experiencing, so we added additional support to help but accept we did ‘drop the odd ball’ during that time.

Given the high standards we constantly achieve, the volume of clients that are recommended to us due to the investment we make in our service, it is incredibly disappointing and surprising to see feedback like this recorded against our name hence our reaction today.

There is a lot of great work done everyday by the JACK team and should you have a project in mind be it a minor repair or a large renovation and want to see our work or a genuine stack of positive references (written or verbal) please do not hesitate to contact the team on 0800 111 JACK (0800 111 522) or view our website www.jackofalltrades.co.nz

Thank you for your time

Steve Hopkins
General Manager

p.s I hope you don't mind but I couldn't submit a 'reply' without a rating so gave JACK 5 stars based on the last 5 references we have received.

Great service and very helpful advice. I would definitely recommend any one to use your services.
I will be back.....

We had a plumbing problem, the tradesman came exactly on time, was friendly and polite and fixed the problem with no wasted time.Thank you Jack.
Alanye Pollard

Highly disappointed in their plumbing services. Had read great reviews about company, they sent out a young plumber to fix toilet who spent forever trying to change the washer hours and change a washer 4 different times, overall spent 2 hours and told me he couldn't do anything, the toilet was simply too old. Got a bill for 2 hours labour regardless and no solution to the problem. Not sure why I wasted my money.

I have contact Jack a number of times and have always been impressed with the prompt and efficient service I have received from their office and the trades people they have sent to do the job requested