Fastway Couriers Auckland

Amateurs. Sent a no reply email with no contact details at all. There was a link to 'Update your delivery instruction' which doesn't work - in any of the browers. On the website there are no customer service phone numbers or email addresses at all. I am not feeling very confident that my parcel will turn up.

I feel a bit torn writing this review because our local driver is wonderful, he's a great guy & sometimes will even pick up 3 times a day, also the vast majority of our packages have been delivered very efficiently, our customers even remark about this in reviews.

Our first major issue was a missing parcel in April (which has never turned up) it took about 10 days to investigate before we could put in a claim- we could only claim for the wholesale value of the parcel so wasn't reimbursed for the loss of sale. After numerous emails chasing up we still hadn't received payment by mid June, then they emailed in July saying it had been deposited & fwd the account number- it was the wrong bank, after chasing up again they fwd another number they deposited into which was the wring suffix- so we now finally have been paid.

This week they have sent a parcel to the wrong house (and couldn't recover it), i have sent a replacement as the customer needed it urgently (auckland to shore) and found through tracking that the parcel was misdirected to Hawkes Bay. It has now been delivered.

The same week we also have a parcel sent to Wellington when it was supposed to be in Christchurch. I've been on hold for over 50 minutes today & over the last few months will have wasted a few hours chasing up.

Another issue we have (not sure if this is standard among couriers) but they charge RD for some non RD addresses, like the main street of Waihi. Smaller towns they subcontract out.

It would make a difference if someone had called or apologised, which I'm having to do with our customers with missing parcels!
I feel sorry for the staff they have they do try to help & are being let down by others.

Bought some toner on Sunday, needed urgently, shipper despatched on Monday morning by same-day delivery. Tracker says left on steps, on Monday afternoon, but nothing received. Tracking will take 5 days! Useless... I need my delivery now, not in a week - if at all.

cant get worse mickey mouse outfit 5 days over night from auckland had to pick up myself totally useless

What an awful company. Recently ive had two packages sent to me in CHCH from Auckland and on both occasions have met with significant problems. I'd stronly advise looking elsewhere for a reliable courier option.

The first package was a guitar which arrived 2-3 days later than it should have (on one occasion it was dispatched with the wrong driver in CHCH so was not delivered that day...rookie). What was perhaps most concerning was the damage to the guitar even though it was wrapped in cardboard INSIDE a hardcase!!!. I cant stress enough how uselessly careless someone must have been in the guitars journey to me to cause this damage. The sender asked for reparation for the damages and was told no, Fastway were not liable. It recently cost me $70 to fix this damage.

Package two is a current issue. Again it was sent from Wellington on Saturday 3rd October and as of Friday 9th STILL HASN'T ARRIVED in CHCH. There online tracking is vitually useless. Ive called the CHCH brach on 3 occasions inquiring about the delay and whereabouts, and on TWO OCCASIONS have been told they will look into it and call back...incredibly I'm still yet to recieve the item and have NEVER been contacted back, despite being told I would. This package cost the sender $25.

My hope is that you see this and consider other options. Slothly slow delivery speed, careless handling of packages and very average customer service defines this company. Ill certainly avoid this company in the future like the plague.