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Main - 09 634 3704
118 Hugo Johnston Drive, Penrose, Auckland 1061
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- Category
- Courier Services
- What Makes Us Different
- At **Fastway Couriers Wellington**, we offer a unique approach to courier services; specialising in economically priced, personalised courier delivery and pickup services for businesses, large and small.
- Associations
- Franchise Association
General Info
Fastway Couriers is your friendly courier expert. We can provide your business and customers a friendly, reliable service and the opportunity to save on delivery costs. You have the peace of mind of transparent pricing with no hidden charges as Fastway Couriers is one of the only transport companies in New Zealand not to add fuel charges. We believe in making the process of using a courier service easy, comfortable and convenient for our customers - we can deliver on that promise thanks to the dedication of our franchise partners and their ongoing commitment to provide an unrivaled level of customer care for the 5 million parcels we move each and every year.
Reviews
12/19/13
Unfriendly customer service and courier service is not up to standard! Rung 3 times for parcels to be picked up, waited on the phone for 10minutes long each time. In the end, couriers did not pick it up! Now its my 4th time ringing up, still awaiting parcels to be picked up and sent! Its not just the Christmas period that this has happened. If not for the remaining tickets that I have to use, I wouldn't use you as my courier. Please live up to your standard as stated in your website. This is not good for me and for you.
11/10/19
Fastway couriers are quite reliable courier sevice. Mostly my domestic parcels use their service and they always leave the parcel on my doorstep which is OK as long as my items remain undamaged. No complaints so far.
01/23/17
The WORST courier service I've experienced right from the collection of the item through to delivery.
Driver collected it and then left it in his van overnight adding an additional days delay.
When the item arrived in Auckland, they then handed it on to another courier company (Courier Post), despite the delivery address being in a standard metro area, and their website confirming they have a number of couriers who cover the area (Highbrook). This was due to add another day before I got my parcel.
Given it was an urgent part, I couldn't wait that long and yet Fastway 'customer services' didn't give a toss. Didn't call me back despite several promises, and then told me to track my item directly with CP.
I can accept things do go wrong, but can't accept their extremely poor customer service - they weren't interested in trying to assist me one bit.
I got far more assistance from Courier Post, despite not having a relevant CP ticket number (Fastway told me I could just use the Fastway ticket number which is rubbish).
If I'd known the trouble I was in for, I'd rather have driven to Hamilton and got it myself. Would rather use CP, or any other courier company that cares, rather than use Fastway again.
12/01/16
fastway delivered the parcel to the wrong address. I contacted them 3 times. Three times they said they would call me back. have not heard from them.