Excellent service. Turned up on time for quote. Knowledgeable and patient. Called twice in the week before he showed up and again turned up on time. Called throughout the day with questions and enhancements that I would benefit from. Then when my builder didn't turn up, Hugo bolted down the outdoor fireplace (which wasn't his job) without complaint. Left no mess, packaging was left neatly in the garage, instructions were left on the table and the invoice was with me that night (correct). I would recommend Hugo to family and friends.