There was quite a long wait at the customer service desk, but it is understandable during the holiday period. The staff did everything to ensure that they help everyone as fast as possible. They sorted out my refund really quickly. I'm really impressed.
I didn't had a very good experience today. I went to pick up my click and collect order today. The store was quite busy and I've been waiting a while to be served. The lady brought my stuff in a box and asked if I wanted to check it. I noticed the box was opened and just asked if everything in the box. She said yes, assuming that she had checked. There was quite a long line behind me, so I didn't want to take longer than what I should. When I got home I noticed that there was something missing. I did phone the immediately and spoke to the same lady that served me. But no apology!!!!!
You can't really go wrong with the warehouse, you can pretty much find everything you need here for guaranteed low, affordable prices! They always have sales too which is good, and a huge selection of products.
Papamoa Warehouse often have great specials, but they need to put more staff on the customer service desk. i had to stand around for over twenty minutes just to return something because someone was signing up to insurance. Irritated me abit as it took 20 minutes for one staff member to take the initiative to come over and serve me.
Royal Palm Shopping Centre, Domain Road Papamoa Tauranga
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