Had used them previously but a number of bad experiences (late arrival, extremely rude driver) made us realise that they are outrageously expensive. When raising these concerns the manager suggested 'we are better off without you please use another company next time' Heed his advice. Use one of the many cheaper more reliable alternatives.
Avoid at all costs! I had booked in with Waiheke executive transport months before our wedding and they have just cancelled our transport two weeks out and left us in the lurch! Manager Geoff Jewitt was unapologetic and incompetent - he did nothing to rectify their mistake. Stay away from this company - they are completely unreliable.
Kept us waiting for 45 minutes off the ferry so we missed a good chunk of our lunch date. No attempt to help or explain or apologize despite repeated calls for them to pick us up as arranged well in advance. On return we cancelled with executive and used Express who turned up on time and were better value than executive by a large margin.
Can't recommend Executive, can recommend Express.
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