Vodafone is a leading full service telecommunications company, with mobile and fixed networks helping customers across the country to do their thing better
Very friendly staff and very helpful. Im not very savvy when it comes to phones, but one of the in-store ninjas help me set my new phone up, and even took the time to go through the basics of it with me, even though they were quite busy. Its the little things that count in customer service roles, and this definitely did make my day.
Although Vodafone aren't always the easiest company to deal with, I've never had any issues when I've been into this branch. The staff are friendly, helpful and quick to attend to you. The staff member I dealt with most recently sorted my issue immediately and at no cost, leaving me a very happy customer.
Have had no major issues with the many years I have been with them. The only thing that annoyed me was that they charged $5 to change my plan, which was quite unreasonable. Otherwise, they are very reliable and service is fairy efficient.
I normally have great service at the Vodafone store but when I came in asking a guy to put a screen protector he said sure but can I service this costumer first. He didn't even let me answer the question, he just started serving the other costumer. The thing that got me even more angry was that I had been waiting for 10 minutes for someone and that other costumer had just walked in and just service. So i left and went to telecom and they put my screen protector on start away, they also didn't care that I was with Vodafone. I will also go to Vodafone but not to that guy
Level 3, Westfield Shoppingtown, Glenfield Auckland
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