Terrible to non-existent customer service at our local friendly Video Ezy!
The movies are filed in seemingly random order and over half the DVDs hired had playback issues which then led to the repeated calls from staff to ask where our (returned due to being unplayable) DVD was. I've had it with this shop! I like to stay local and support the community but everytime I've been here things have been difficult. The high staff turnover speaks volumes about the attitude the manager has about being a retailer and providing a quality customer experience as the employees seem very minimally trained.
I hope they are at least making money on hiring out their "New Releases" because they certainly don't appear to be maintaining a watchable library in any other part of the shop, with few, if any classics represented here. Multi-copies of Star Wars? Titanic? Terminator 2? Forget about it!
Being a movie-buff I have rented from various video stores over the years but none has ever come close to the arrogance I have personally experienced at Mt Albert Video Ezy.
927 New North Rd Mt Albert Auckland
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