Absolutely ruined a very expensive duvet which was a wedding present, we had sent in quite a few items for cleaning and when we collected them that item was missing, I called the store and the manager told me we had picked it up. I went down to the store begged them to look around he did and came back with it No apologies, we didn't use it for a few months later and when we did it had black plastic like material melted in spots over it, it was ruined. Never ever again! I'll drive a little further and go to Balmoral dry cleaners.
Absolutely appalled at the supposed "drcleaning " of a precious silk dress by this company . Two attempts left this beautiful dress streaked and ruined .Obviously the manager has no idea! he originally said that the fabric of this dress lent itself to this result and there was nothing he could do ! To another professional it was subjected to sub standard processes and ruined. I guess what annoyed me further was the attitude of this manager he seemed to have a stupid smile on his face the whole time whilst telling me how he had ruined this dress. Thankfully another drycleaner in Parnel (Bentleys ) was able to restore the dress . So I just want to say IT ISN"T OK TO RUIN A GARMENT IN YOUR CARE PLEASE ENSURE YOU HAVE PROPER TRAINING AND PROCESSES IN PLACE ! so that you can cope with silk garments. If you haven't send your customers elsewhere!