These dry cleaners wrecked my husbands suit trousers and then accused him of washing them himself. He has worn suits for over 30 years and had been supporting their business since it started. He went in to show them the damage and had no intention of asking them to reimburse him although it was a $1000 plus suit. He just wanted them to be aware that whatever they had done they needed to ensure that it didn't happen again.. The owner was incredibly rude and unprofessional. Accused him of washing them himself which was utterly rediculous. We will now never go back. New Plymouth is a small town and we won't hesitate to tell people of our experience . Shame on you Madam for treating a long term customer so badly. Clearly your best form of defence was attack! The mark of how well a business is run is how it deals with complaints. 0/10 for you!
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