Absolutely disgusting customer service especially from the owner! I bought a $300 cloud nine straightener from them just over a year ago. Advised at time of purchase that it is a 2 year warranty. Now a year later its faulty, the owner is implying that I have lied about being told that it is covered for 2 years. Yells through the phone and hangs up! DO NOT make the mistake of going here. Appauling customer service from the owner. Inagine the stylists.
Staff are unprofessional and unhelpful. They remain indignant and refuse to acknowledge a less than satisfied customer. I would not recommend this place to anyone. Please avoid this place if you wish to colour your hair. Their instruments are dirty and the finished product reflect the inexperience of the staff.
Synergy is unprofessional, have under skilled staff , and have absolutely disgusting service recovery. They don't deliver on what they promised, not even close. They cut off a chunk of my hair which was visibly messed up, and still had the nerve to say there was nothing wrong. When I took my complaint further, I was told the general manager would be in touch. Weeks went by and still no contact so I commented on their Facebook page asking when I was going to have my complaint acknowledged. My comments were deleted and I was blocked from making any further contact. Absolutely shocking and disgusting. Shows just how seriously Synergy take their work.
Wouldn't recommend to anyone, if you need a hair cut in Manukau, walk a few extra steps to the place across from here which is what I wish I had done in the first place after my experience with Synergy.