Had great service in store when I had a problem with a gift I received for my Wedding. Head office were quite useless but upon going in store the item which was faulty (although brand new) was exchanged for a brand new item with no problems what so ever. Head office could do with working on their approach.. If a customer contacts them with photos and explains it was a Wedding gift telling the customer to ask the person who gifted for a receipt is incredibly rude and embarrassing for both parties. Definitely recommend this store.