I have always loved being able to stop and grab a coffee from this store when shopping. The location is fantastic being on the outside and also available to enter through the inside of the mall too. I have always had consistently good coffee from here but I can't always say I have had great service. I have had a few occasions which left a lot to be desired with a blonde staff member. I am a big consumer of starbucks and am very familiar with what it costs and how the loyalty system works and she just loved to squabble. Ignoring the terrible service I cannot fault their coffee.. And the other staff are generally pretty nice! 4/5 for the service not being the best at times.
I'm not sure why they're always so busy - their coffee is always inconsistent and the service is always so slow. I've lost count of the number of times I've had to take my coffee back as it wasn't made to order or was burnt.
Staff have in the past also told me the food wasn't fresh (esp on a Sunday morning).