ServiceIQ

ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism, museums and wholesale sectors.

We're all about empowering and motivating people to provide great service. This helps businesses remain competitive and New Zealand to be internationally recognised as a great place to live or visit. It also gives people working in our industries valuable skills and knowledge along with nationally recognised qualifications.

We work with our clients to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top.

If your business is part of NZ's diverse and exciting service industry and you want to offer the best service you can, we'd love to work with you.

Industry Sector Profiles

• Accommodation
• Aviation
• Cafes, Bars & Restaurants
• Clubs
• Food Services
• Museums
• Quick Service Restaurants
• Retail
• Tourism
• Travel

Our Mission

• Setting relevant standards, and the quality assurance for those standards
• Facilitating the training needs of the service industry
• Advocating on behalf of the industry for workforce development
• Providing national perspective and leadership
• Policy setting across the service industry sector.

Our Role as an ITO

• Provide information about industry skill demand, to increase the real power of students, employers and industry, and to inform providers
• Define national skill standards and qualifications required by industry, ensuring the value and relevance of investment in education and training
• Broker training to meet the needs of employees in industry, linking individual workplace learning to national industry skill needs.

How we Support our Employers, Learners and Stakeholders

• Setting relevant standards, and the quality assurance of those standards to achieve nationally recognised and New Zealand Qualifications Authority registered qualifications
• Facilitating the training needs of the service industry
• Offering training programmes and teaching resources that organisations and educators can use to upskill people
• Arranging for the evaluation of trainees¿ learning
• Advocating on behalf of the industry for workforce development
• Providing national perspective and leadership
• Policy setting across the service industry sector.