I contacted Recon for a quote for a CCTV and Peter Jones came out to have a look at my house. He confirmed a couple of places where the cameras would go. When the installer came, he said that one of these places could not have a camera fixed to it, so we had to find another place to install it.
The hard drive of the machine and one of the cameras died within a year. It took Recon 7 weeks to replace the hard drive, which is way too long to be without your security system. And Recon didn’t do anything about fixing the camera. During that time the installer told me that the system was not a digital one, which was what I requested. Peter Jones gave me all the technical jargon to confuse me when he was selling me the system. When I spoke to him on the phone he laughed at me and said he had given me what he had quoted.
I emailed the company three times in regards to the camera not working and they just ignored my emails. I had another company Safegard come to help me and when their guy saw the recorder, he said he had never seen that type of recorder before. I suspect that Recon use cheap ‘no brand’ systems to cut their cost down.
I don’t normally complain about people but the way they treat their customers is appalling. I spent a lot of money on this system, and I didn’t even get what I asked for. And they still haven’t come to look at the camera.
I notice that they also have a 1 star review from another customer of theirs on fb. Good to know that I’m not the only one.