Won't say the service was horrible but there clearly isn't a lot of urgency in this business. Took knives into be engraved early afternoon ( a very simple job I might add) and asked if I could collect them late afternoon the next day as I needed them for the next morning. I asked him to call me if he wasn't able to get them done. When I walked in late afternoon he was sitting at his computer..:.and said aww sorry I didn't have time to get to them. There seemed to be a great lack of urgency in this business, I asked if I could bring them by Thursday afternoon and would they be ready by Monday...a very vague reply of "probably". While the people were nice I went out of my way to use this business as it is locally owned but the owner clearly doesn't have the urgency to complete jobs for smaller customers...in a timely manner. Won't go out of my way to use this business again.
Bitterly disappointed. Claims to be at the top of his field on his website. .. took a design and specific requirements in to him. 3 months later pops out something that a 10 year old could have done with a spoon, unbelievable, then tells me "not everyting cam be his best work" I'm afraid as a paying customer everything should be his best work.
His then had to make right, then has a cheek to tell me he doesn't think he can do the job.
Tread very very carefully unless it's a very simple engraving job. .. Then again if it's very simple... find someone else.
229 Jackson St Petone Lower Hutt 5012
Jewellers & Watchmakers Association of NZ