Bitterly disappointed. Claims to be at the top of his field on his website. .. took a design and specific requirements in to him. 3 months later pops out something that a 10 year old could have done with a spoon, unbelievable, then tells me "not everyting cam be his best work" I'm afraid as a paying customer everything should be his best work.
His then had to make right, then has a cheek to tell me he doesn't think he can do the job.
Tread very very carefully unless it's a very simple engraving job. .. Then again if it's very simple... find someone else.