Myself and my wife both lost our wedding rings, and after about a year or so, we decided it was time to replace them. Visited pascoes in Botany (we didnt visit until around lunchtime, so it took quite a while to find a carpark). Went in and started browsing. Within a minute, we had a staff member offering their services, which was excellent. We were trying to find rings that looked similar to our wedding ones (as we had purchased from a different jeweller) and showed him a photo. Within a couple of minutes, he found two rings for us that looked almost identical to our original wedding rings. So all in all, we spent no more than 15-20 minutes in here getting rings. Mine had to be resized, but we are so happy with the replacement rings.
I havent actually purchased from here, but felt that my experience needed to be mentioned.
I entered the store looking puzzled, staring at all of the jewellery they had on display. Immediately I was greeted by one of the staff members offering their assistance. They asked if I was looking for anything in particular, or if I needed any help in choosing an item. They also asked if I had a budget, and if there was any particular gem I was looking for. After about 15 minutes of me umming and aaahing about picking the right necklace, I ended up leaving the store empty handed. But the teller was so lovely and patient, this needed to be mentioned, as thats exactly what great customer service is.
Botany Town Centre, Botany Auckland
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