I use these Paihia Bombs all the time if I intend on going out in rough seas, they don't have any side effects for me like Sealegs pills i.e. I dont feel like falling asleep while towing the boat home at the end of the day. I order them over the phone from Auckland and I have dealt with a lady called Teresa who is polite and clear to deal with. I haven't dealt with the so called rude people so far. Unfortunately some people are naturally difficult to deal with, it doesn't mean they doing it on purpose however I know what its like to deal with these types of people and I'm sure all of us have been in that type of mood at one time or another. In the end these are the only seasick pills that work for me and I couldn't care less what they are like to deal with, its a 3 minute conversation for hours of not feeling sick. Works for me.