NZ Post services are getting worse. I use Otaki Post shop when I absolutely have to use NZ post but nearly every time something goes missing and it is really difficult to get it sorted with them. There is a lady working there also who I don't think likes me much and she makes sure I get a difficult time when she serves me or talks to me on the phone. At times she has been rude, short tempered, unhelpful and disrespectful. Her phone manner today was cold at best.