New Zealand Van Lines Ltd operates in New Zealand. They were established in 1986, service Canterbury Region, and are in the Furniture Removal & Packers category. Call them today!
Thoroughly professional and would recommend them.
NZVL Christchurch cleared all my doubts, assisted me with everything and were straight forward with their approach which i really appreciated.
I understand that some people have had bad experiences but to each his own i guess. I'm sorry but i can't fault them at all and would recommend NZVL Christchurch in a snap.
Where to start?...
I'm not going to describe my full experience with NZ Van Lines as it would take too much time... but , as the worst company to organise your relocation with, they however deserve a review. I wish I had read the reviews here before. By the way, note that some of the rare positive reviews are left by themselves like the review from Rebecca Woodley who is a member of the family of Matthew Woodley who is in charge of Internet Sales & Marketing at NZ Van Lines. As I had done with his own review (so clever...) i will report this and Google will delete it.
Let's come to the service they offer... if it was possible to give them 0 stars, I would... It's hard to give them 1 out of 5.
I relocated from Christchurch to Auckland... They came home to be able to prepare an accurate quotation. They offered a price which they said they were able to discuss - to match the competitors and unfortunately it's what I did... Don't even think about it... Just go to the competitor... they can't be less professional... Well, we agreed on a price and signed a contract. They came for the removal, removed our things (with a lot of help) and didn't mention anything. In the evening, once everything was gone, they sent an email saying that there was more boxes than what they had planned and that they would charge us the extra cost at the same price their contractor would charge them... When a professional mover would be speaking in volume... they were discussing the number of boxes... whatever the size of the boxes. In the end, they said there was 5 extra cubic meters, gave us a price for it and that we would have the invoice soon. A few days (and a few emails) they send us an invoice for this 5 m3 that was 25% higher than what they had said (and already added). They justified themselves by saying that it was my fault and that when they came to do the quotation and pointed what was coming I didn't mention that the pillows on the couch and the linen on the beds were coming... same thing for the clothes in the wardrobe (that I opened in front of them)... They made the assumption it wasn't, without asking any question, and whatever what was being shown to them... they probably thought that as most of the people I don't wear clothes... In the end, considering that I wasn't going to pay for the extra cost and after a lot of emails (especially because they always avoided my questions), when the boxes arrived at Port of Auckland, they checked and said the volume was actually 2.5m3 and sent a new invoice. The calculation of the invoice is obscure... No formula, no rate, just a total... There is nothing about it in the contract and they were not able to justify how they calculated it.
Considering how childish they are I paid this invoice to be sure to be delivered... But their practices are not acceptable and I will now make a claim to the dispute tribunal...
Other things you will have to deal with: some wrapping and protections were removed before delivery, some items were damaged, some items were broken... and one of the guys at the delivery had to be supervised all the time as he was always found with his hands in the box with our electronic devices (cameras, hard drives, ...) that we never asked him to open...
Don't even ask them for a quotation...
Never use NZ van line again. They turned up two hours late, handing the stuff roughly, most of the furniture when arrived either scratched or had dent, some of the parts even got lost during transportation. Worse than that, they can't care less about you, when we made an complaint, they just totally ignored us.
33 Treffers Road Sockburn Christchurch 8042
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