I've always have friendly and positive dealings with the staff. I ordered a bechtop from Kitchens once and it took over a month to arrive which I thought was poor, it went back and forth a few times and I was told there was a small communication breakdown with the manufacturer. Slightly disappointing. They offer flybuys which is great, but their prices are slightly higher than Bunnings - especially in the Garden department so probably works out more beneficial to shop around if you're not interested in the flybuys points. The Cafe on site is very cute and a lovely spot for coffee.