I am very unhappy with the service I received from this place and will never return!
1. They forgot about my booking and I had to reschedule for a later date
2. The courtesy car was filthy, it was fill of rubbish, the seatbelt stained my shirt and the fuel gauge was below the empty line (which i wasnt warned about) and i had to fill the car up to get to work -at my own expense.
3. When i went to pick up my car the bumper was badly scratched and Mac's denied any responsibility for this, leaving me to have get my car repaint, cut and polished. The actions of the company in this situation left me very upset, mad and helpless.
Great service and workmanship, honest prices and owner Jay very helpful.
I have recently moved to Auckland, no idea of a good reliable garage. Searched for quotes for a cambelt replacement. Quotes ranged from $375 to $785. Spoke with Jay the owner he told me what was exactly required, the price of the work and was happy to text me the quote so that I had a written record.
He even offered to have one of his mechanics drive my car to the garage as I did not live locally.
Jay called me on the day of the work offering a choice of authentic Honda parts or Repco parts which showed his honesty.
All of the work was completed as promised, he put up with my constant questions and wariness after being misled and treated unfairly at the last garage I used, the car was returned safely that evening and feels great to drive.
Thank you to the team at Mac's Auto Clinic you have restored my faith in mechanics and garage work, I will definitely use them again in the future.
Usually being extremely brand loyal and dedicated to one all rounder..I got a chance to try Jay and his team once for a Job and they turned out to be extremely impressive, with great skills, top service and negotiable rates..Would recommend them to anyone as these guys are extremely hospitable too with having an answer for all your queries..Any kind of Job..Just Mac's autoclinic and would prefer calling them as Legends of their trade..Highly recommended- Gary K