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Worn once, fabric faulty, continually being stonewalled. K&K new Plymouth accepted faulty product, now 5 weeks on and no refund.. New Plymouth store does not do refunds at all, they are not allowed to nor have the capability. The manager insists its Aucklands fault whilst berating the management. Not one courtesy call, nor any contact made from New Plymouth store. Have visited store 4 times to no avail. We have been pleasant and given them the opportunity to make us "customers for life" . No updates on progress from new Plymouth they have abdicated responsibility. Other items purchased on same date have been fine, its is a sad inditement that the store that supplies the product is unable to give a refund. The integrity of this store is questionable.Beware
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