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Over and over again they ALWAYS get my order wrong or forget to put something in. For example, on one occasion they forgot my chicken! What's the point of a drive thru if I then have to get out of the car and go in the store to get food that was forgotten? After that experience I regularly checked my meal before driving off, and repeatedly items were wrong or missing. The Chicken is also quite dry regularly, I will be avoiding this KFC branch from now on!
Worst KFC organisation group in Auckland....always hectic, busy understaffed and 3/10 times orders are mixed up. They have 3 point of sales but only one is open at peak times ...cues are 10-15 m long , food is either re heated or dydrated and I find this process entirely frustrating. The problem lies in understaffing and inconsistent management..tables are dirty ....and Drive thru is like waiting at an airport...most of my transactions where during peak times so conditions may vary
We don't get KFC very often but whenever we did get it from this venue they wpuld always forget something which is unfortunate as their queues are always very long or if youre getting takeaways it's notnudeal to have to return. The food was always fine just the service lacked.
The Hub, 451 Ti Rakau Drive Botany Downs Auckland
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