This is a mixed review. Took my two daughters for a haircut booked for 3pm. At 3.10pm we were called to the chair. My youngest childs haircut was done well but my eldest girls hair was too short as another staff member came to the hairdresser to tell her they accidentally put us ahead of the 2.45pm appointment and that customer was very upset. Which in turn upset the hairdresser who then rushed our appointment. I recommend booking an appointment and try for times when its quiet in the salon.
Absolutely appalling service. I went there as a walkin for eyebrow threading and the guy mentioned that they had a 45 min wait so I decided to come back later. So I tried calling later and their phone was engaged continuously. So I turned up at 5.50pm on 13 may which was 10 min close to closing time. I appreciate it was last min but I thought I will try my luck incase they are free since it takes only 5 min..They were free to do eyebrows but because it was 10 minutes before closing time they decided that they will not serve customers now even though the shop was open. Very unprofessional and lazy staff. I will never go there again.
First time I have tried this salon in Chartwell (being new to the area). I went in to have the roots of my hair dyed.
Was provided with exceptional service by Brett in the salon. The end result surpassed my expectations. He added a violet to the red that I had requested, he also refreshed the colour through the remaining hair (which had faded). The end result was SOOOO much better than the colour with which I'd entered the salon.
He was friendly without being overbearing (allowing me to read my book and relax without having to make constant conversation), and brought me a cup of coffee while I was waiting for the colour to take.
The hair wash and scalp massage was fantastic, and so was the blow-dry and style that he did at the end.
Very pleased to have found a new hairdresser who I will keep using.
Chartwell Westfield, Shop 130, Hamilton
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