I've ordered from India Garden many times and have always been satisfied with their service. I normally order to takeaway and have my meals delivered to me. Once or twice, they have forgotten my drink (mango lassi) which is very popular at their store. This time, a new delivery person was sent and he didn't have my drink with me. I had expected it because they forgot my drink the last three times I ordered it as well. This time, the delivery man did not return with my drink immediately. Instead, he tried to ask me if I honestly needed it, and would it be okay if I just took the change and not get my drink. I told him to please call his manager and see if they can just pop back into the store and get my drink for me and come back in 5 mins, like all the other times they had forgotten. This time was different because they took 1 hour and 20 minutes to get it to me. I honestly live within a 5 minute driving distance.
I honestly feel that I should have been compensated for this poor service. Obviously, India Garden has more important things to do than provide a decent level of customer service to a paying customer. Probably will not be ordering from here again.
10 Hanover St Dunedin 9016
Pay & Display