I'm sorry you felt we were unfriendly when you came in, we do have a store policy that every customer is welcomed warmly and treated as such. Unfortunately it appears your blind hem came undone shortly after wearing it and while we make effort to tie them off well, being a running stitch they will unravel if caught. As with some others we will redo any blind hems that come undone. You only need to bring it back. Thank you.
The team at The Hussif are wonderful. They are happy and fun to work with. They even took up my new jeans at very short notice ahead of a conference the next day. I take all my trousers etc to them and they do a great job.