Two years ago I sent an email to #HulmeAluminiumJoineryLimited requesting a quote for a window frame needed due to some renovations that we were doing in a granny flat! Now in my quote I gave the basic information on dimensions and I was quote base on this! However, we arranged a time for them to come and take the right measures which were taken in the bathroom that we built in the granny flat. Now, two years later the building inspector comes and tells me that he is sorry but he can approve my consent because I needed a security glass in my bathroom! So my question to Hulme is why didn’t you tell me I needed this type of glass?
So I gave them a call, surely it was a mistake! Right? Well the answer is no, we can’t help you, this is what you quote for…..
However, one of your employees told me that it is a standard procedure to install security glass in bathrooms! Why if I was quoted for a normal glass did you fit an obscure glass in a bathroom YET IT IS NOT SECURED GLASS? Why if you have the technical knowledge that others (like me) don’t have you don’t provide them with the correct advice? I believe that most people go and do business trusting in the good faith of the companies and that sales people are in a position where they should inform clients the suitability of the products they are buying, particularly a secure glass which needs to be secured so that an accident doesn’t go terribly wrong! I don’t think this is just a BOLD request to obtain a resource consent!
So in my opinion the fact that you installed an obscure glass shows that you knew it was a bathroom, I believe that ethically you should replace it but you wont’ because is not written in the quote and I also believe it is my duty to show my experience with other potential buyers so that they are cautious when doing business with companies like yours!!
16B Keeling Rd Henderson Auckland 0612