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Best shop to purchase appliances. The staff are always on their feet ready to help (although some of them get a bit pushy) but they are also so very knowledgeable about all their products. They often have good deals on phones especially.
We had our toddlers Santa photo taken here. The staff were very friendly and didn’t mind the extra time to get the perfect photo. Lots of parking outside and lots of knowledgeable staff on the floor to help out.
An excellent Harvey Norman, one of the best in Auckland. They have electronics and furniture making it a good one stop shop for all. The prices are consistently very good. Staff are helpful and knowledgeable. Plenty of parking right outside.
We got a new tv there and the staff was very friendly and helpful with delivery arrangement. Next day realised that the exact tv was cheaper in JB Hifi and called to cancel my order, instead was surprised that they matched the price and still managed to have the delivery on time. Happy that Harvey Norman keeps their customers and retain the sale, great job to the team.
We went today and we knew the item we wanted to buy. The sales assistant didnt ask what we were looking for in a baby monitor and instead pulled the most expensive one off the shelf. I told him which one I wanted and the demeanor changed instantly and he became uninterested. As we walked around the store other staff were over bearing seeming to try get the sale. On the other hand...if you are in a rush and want in and out it can be handy to have someone direct you asap.
We came here looking to buy a new lounge suite, and while the stock is great, the store is well laid out and the prices are reasonable, we ended up leaving as the staff were over bearing. I don't blame the staff as that seems to be what the company requires of them, but the company really needs to change their customer service approach. At one point we even told them that we wanted to browse on our own and to leave us be and they literally took two steps and continued following at a slight distance.
This is a massive store - actually split across two locations with electronics, kitchen and whitewear in one location and furniture next door. Good service. They'll price match any other quite for in stock item. Good range of Spple products
The customer service is fantastic. So switched on and helpful. Prompt and they follow through well as I needed a repair made under guarantee. Also they are happy to replace something under guarantee if its not repairable
Nice, big store. A great range of products. Helpful staff, although you can barely take ten steps before being approached by another. Excellent range of kitchen electronics and cookware, in which I was shopping for.
Most staff here are nice, but there was one staff member in particular that was really pushy. He kept following us around the store, having been told already that we are just looking and didnt need assistance. He ended up telling us about finance options and even tried to get the ball rolling to apply for finance at one stage! Ended up leaving the store and looking elsewhere.
We visited the photo kiosk in the weekend and went when they opened and had a short wait time and the staff were lovely. Did feel a bit pounced on by he sales staff in other areas while we waited for photos to develop though but we were the only people instore at the time
Mixed review on this company/store
Bought a product, had a few faults they replaced it fine. Replacement has similar faults.
Next product we have bought has been good, customer service is average. Prices seem to be ok
10 Croftfield Lane Glenfield Auckland 0627
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