I went to the Pukekohe godfreys as i wad looking to buy a new vacuum. The sales rep was very friendly and they sell you a vacuum with a two year warranty.
the vacuum was a vax upright air, small and compact . a small clip broke about 6 months later so I returned to pukekohe Godfreys to get it fixed but they wanted to charge me $50 for a replacement part when i only needed a clip.
You can forget the warranty because they always find some excuse to say why the problem is covered and then try to charge you an extortionate amount to fix a vacuum that is only 6 months old.
poor service and the company is not interested in looking after loyal customers.
I emailed Godfreys and vax nz and still waiting for a reply and clip.