We recently returned the suits from our wedding where the Grooms pants were two sizes too big (after three trials) and the shirt was not tailored to fit with the seams hanging off the arms. We also forgot to mention that our bookings were not processed three times so we ended up doing the 45 minute trip there and back mannier times because they couldn't fit us in (even though we organised a booking).
When we came in to return the suits you mentioned you were going to redeem this situation by a gift, however we have not received anything - could you please let us know where this was sent? If it was a discount, I don't think that is suitable, being that it wont make up for the situation.
You were very understanding in store so we are more than happy to come in an talk about it, and amend this review if redeemed.