Always has the things I need. Staff have been friendly and helpful everytime I've gone in. This last time I went everything I wanted happened to be on special which made the experience even better. Everytime I visit Rotorua this is the only supermarket I go to.
I enjoy shopping here. Early opening and late closes are awesome. Friendly staff both on the floor and checkout, they are great with children when i have taken them shopping. Good selection, great onencard rewards and free fruit for kids is wonderful. The shop is clean and well stocked. Great to have plenty of car parking and baby car parks close to entrance.
This business appears clean, tidy and well managed. The floor area is accessible. Itmes are generally placed within reach but help is required for all above chair height items. The on floor staff usually appear too busy to help and somewhat tired. Checkout staff are entirely different. They seem friendly, real and helpful.
What I like about the Countdown stores is their customer service. Recently I bought a leg of lamb that was clearly 'off' (smell was gross). It was well within the sell-by-date so the lamb was replaced and the money refunded too! The store opens until late at night so often drop in then when it's quieter. Lots of specials.
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