Warning: scam with Computer & Electronic Repairs (1095 New North Road, Mt. Albert)
UNPROFESSIONAL service and LOSS OF ALL MY DATA
Happy New Year ! What is your resolution for 2016? Mine is to never deal again with such a HORRIBLE service as the one offered by Computer & Electronic Repairs. I hired them during my time in New Zealand and they made my stay a NIGHTMARE. You can choose to take account of this testions or not, it depends on you. But I fell I have to share my experience with future potential customers. Here's what happened:
I have contacted them on Facebook and asked them to change my hard drive and recover my data. They answered quickly and I trusted them. When they learned that my computer was a Macbook, they surcharged me. OK, as far as the job is done.
I gave them my computer and when I came back to take it, they said they had not been able to recover my data whereas it was part of the contract (I still have the evidence). What am I supposed to do with a new hard disk without data ?? Seek again a new and more competent company ?? They admitted their mistake and lowered the price. They also told me they could not give me my hard drive (with all the data to find myself) because it was in their « laboratory » (Lol). They told me they would post me it the next day (what a great idea, a fragile object as a hard drive). The next day I had no news from them (so unprofessionals…) and they told me they lost my hard drive in the box of broken hard drives!!! Unbelievable!!!! They wanted to get my computer back but of course I didn’t trust them anymore. They then told me they were finally able to recover my data and that they would comme get my computer and hard drive to my workplace (I felt uncomfortable with this idea). At the end, they gave me my computer back... without data, and with a 350go HDD instead of 500GB. They promised me they would come to my place, recover my data and give me an equivalent hard drive when I would be back from holidays to have a « fair chance ».
When I came back, they refused to organize a pick up while I didn’t have a car or wanted me to for the shipping costs while all of this was their fault. And remember that a hard drive is very fragile. I refused and they have not kept their promise. They called me a liar, telling me I was trying to take advantage of their "services". Services ??? Let me laugh. The worst part about it ... You know what is the worst thing that can happen to someone: losing all his documents, his memories. That was the case. I gave the hard drive to a friend who told me that it was empty. Nothing left. Two years gone. When I told them, they answered they did not know what my friend had done (I took it as an insult again) but that it was not their responsibility. I can assure you that my friend is much more efficient than these untrustful guys It was just a way for them not to keep their promise and assume their mistake.
I left New Zealand without data with a hard drive less powerful than the one I had. These people are crooks. Unprofessionals. Thiefs. They may have good comments on their Facebook page, but they are unable to handle all situations. It have NOTHING left. An advice? Do not deal with them, if you do not want to lose everything you have: money, time, energy, and MEMORIES.
Very disappointed. Get Ipad air screen replaced and came out home button (working 100% before repair) is not working properly. Refused to repair (although they acknowledged it was due to their repair process). Offered $10 discount or discounted priced for home button repair, but both are not acceptable to me. Initially they said timeframe was ONE day but it turned out FIVE days. They should take some responsibility on their work (rather than saying replacing screen could damage other parts).