Child , Youth and Family

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About Child , Youth and Family

We help families help themselves. We believe all children belong in families that will love and nurture them. We team up with many different groups and people so that families have the support they need to help their children thrive.

What we do

We work closely with families to help them find their own solutions, so they can:

  • deal with their problems
  • make the changes they need so their children will be safe and well cared for
  • achieve their goals for the family.

When children need secure, loving, long-term homes, we'll work with family and whanau, caregivers, and adoptive parents to find them one.
When young people offend, we want them to get back on track and make good decisions in the future. We'll organise a conference for the young person, their family and the victim of their offending to meet and talk about the impact of their actions. We'll then help them get back on track for a successful future.
We partner up with hundreds of social services providers to get the message to communities - together we can help all our children be safe, strong and thrive!

Our people care

Our people are passionate about caring for kids and supporting families. We are the single biggest employer of social workers in the country.
In addition to more than 1,300 social workers and specialist support staff, we have teams dedicated to supporting our 4,500 caregivers. We also work with those helping young offenders get their lives back on track.
Our service is supported by specialist staff; including psychologists, evidential interviewers, and legal advisors specialising in child protection law.

Our structure

We have around 3,000 staff members altogether. Each one is committed to supporting families and caregivers, and helping children and young people be safe and strong.
We deliver front-line social work from 58 nationwide sites. They are grouped into four regions, each led by a regional office. Our national office is in Wellington.

We have seven residences where children and young people stay if they are at risk in the community. Four residences are for children and young people who cannot be at home, and need to be cared for and protected. Three residences are for young people who have been placed with us because of their offending.

We are a service line of the Ministry of Social Development.

Our promise to you

We are committed to providing excellent service for families, the children and young people that we work with.
We will...

  • be courteous and professional
  • work with family and whanau to make decisions in the best interests of the child or young person
  • communicate with you clearly
  • respond to you quickly
  • encourage you to bring support people when we meet with you, as long as this is safe for everyone
  • respect your privacy
  • connect you with people who can help if we aren't able to
  • always try to answer your questions. If we can't give you the information you want, we will always explain why.

How to make a complaint

If you're not happy with the service you have received, we'd like to know about it so we can put it right for you and learn from it.
The easiest way to sort out a problem is usually to contact your local office. Either talk to the person you've been dealing with or ask for the manager.
If we can't sort out the problem straight away you can make a formal complaint by:

  • calling us free.
  • filling in a complaint form, available from your local Child, Youth and Family office, or by downloading one from the link on the right.
  • emailing us
  • faxing us on (04) 916 0222.

We'll contact you within one week of receiving your complaint to talk with you about how we'll manage it. We try to resolve any formal complaint within six weeks of receiving it - if it will take longer, we'll let you know.

What makes us different?

We help families help themselves. We believe all children belong in families that will love and nurture them. We team up with many different groups and people so that families have the support they need to help their children thrive.

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Tauranga Tauranga

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Products and services

  • Bullying
  • Crime Prevention
  • Emergency Services
  • Welfare
  • Family Court
  • Juvenile
  • Youth Court
Service Options
  • Consultations
  • Online Information
  • Online Services
  • Visit Us Online
  • Child Support
  • Consulting
  • Education Services
  • Family Services
  • Financial Support
  • Health Services
  • Protection
  • Security


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Child , Youth and Family


Tauranga Tauranga

Contact numbers

0508 326 459