Drive through closed so ventured in-store for lunch. Luckily it's really quiet when we arrive. Simple order- 2 burgers, 2 frozen drinks, for 2 people standing at the counter.
Collect meal, thanks but we ordered 2 frozen drinks- a coke and a sour citrus- ask for the other frozen drink "oh, I only charged for one"
Now with my hands full (second person was a small child) trying to dig out an extra dollar from the bottom of my (typical full with everything mum style) bag was not an easy option, but it wasn't even suggested.
Her mistake and it was made to be the customers problem, and no offer to resolve.
A simple, "I am sorry I missed part of your order, I can get that for you straight away, that'll be $1" would have been enough.
Upside, kitchen staff aced the burgers.
Cnr Taka Street & Great South Road Takanini Auckland
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