Auckland Transport is the way most Aucklanders choose to get around the city and wider region. We operate bus, ferry and train services that operate everyday and can get you wherever you need to go.
Auckland Transport is also responsible for all of the regions transport services (excluding state highways), from roads and footpaths, to cycling, parking and public transport.
Please check our website for more details.
What makes us different?
Auckland Transport's day-to-day activities keep Auckland's transport systems moving; including planning and funding of public transport, promoting alternative ways to get around and operating the local roading network.
Why does Auckland Transport get away with treating their customers like nothing?? My whole recent experience has made it clear to me that their company logo should be - WE DON'T CARE! Because they are the only public transport provider, I guess they think- why should we worry about customer service- where else are they going to go?? Well, I hate driving, but thanks to AT, I am getting over it and am going to start driving. Why? You lose ur ATHop card- and try to block it online because u cant call- website is down. When u do call them, they block ur card, tell u they cant refund ur money to you, cant block the Auto top-up anymore, the block will only be effective in 72 hrs, and yes, until then please sit on ur hands while somebody else uses your card. And no, we aren't responsible for somebody else using your card, so you wont get your refund!! AT- here's a lesson in customer service - talk to customers about what you CAN do for them. Yes, you impoved the bus fares, but you have a VERY long way to go in improving service when ur staff apologize for making an error- only when the customer points out that this might be appropriate!! And I don't know anyone in my circle of friends and even acquaintances who has had a dealing with their service team and has actually been helped. Thanks AT- you are pushing your customers into driving cars when you should be focusing your effort on making public transport more enticing!!
I personally believe Auckland Transport has improved over the years, considering the amount of people who travel now are increasing day by day. There is always room for improvement. They are always looking for new bus drivers.
Fares have gone high over the years which is a concern for regular travelers.
There is always airport buses towards city however other suburbs have been left out which I believe they should be looking at.
Auckland Transport has greatly improved over the last years. Integrated HOP card ticketing, integration with buses and trains (now double tracked), and a better all around service and timetable has gone a long way to restoring my faith in public transport. I'm a regular user, and love the monthly A B HOP Card which gives unlimited rides on trains and buses, any time, for a set fee per month (currently $200).
Sure, it takes an hour or so to get across Auckland... but it's faster than walking and much cheaper than a taxi. I think Auckland Transport have done a great job bringing together a wide range of disparate bus companies into one integrated network.
Very exciting experience as you're never entirely sure whether the bus will be early, late or even turn up at all. Then if it does, the question arises as to whether the driver will stop or just ignore you and keep driving.
For a service that so many people depend on so much it's pretty shocking. Really needs to be sorted out.
A disengaged and poorly run operation. Buses are notorious for being horrendously late, unreliable, packed and uncomfortable. Buses at peak hour often go past full and unable to take commuters making wait times 2-3 times the length they should be.
Most people I have dealt with at AT have appalling customer service and treat you like an idiot.
Not good at all. I was waiting for the bus at papatoetoe town hall at 6.11am the bus came and did not stop at the bus stop though i signaled the driver on friday morning 22/5/15. He made me late to work to airport. 380Bus services should better be organized properly. The driver must have been half asleep.
I take a half hour bus and a half hour train to and from work, thats 2 hours on public transport so I've picked up a few things.
- trains are late too much. why? there isn't any traffic so how can you be 10 minutes late sometimes? Not all good
- bus drivers can be so freaking rude. If I walk onto a bus and ask how much a fare is I don't expect to be snapped at by the driver, if a waiter/waitress did that you wouldn't go back. My siblings have been sworn at for using a $20 instead of change, told to go get something else and refused service. They were like 10. Not all good
- migrating from Richies service (which was awesome) to the Hop-capable ones sucks. There are alot fewer buses going anywhere useful - Not all good
- but it is cheap which is good. I'm saving over $100 a month with my monthly Hop card and get an extra half hours sleep. - This is all good but this and the 'Park and Ride's are your only saving grace. C'mon A.T. Not happy
I thought the new system with hop cards was great for the busses. The The only I don't like is being fined $5 if you tag out. Lucky I've been remembering to tag on and off. The other week I got an email saying I've been forgetting to tag off 3 times I lost $16. I rang auckland transport and they thought it was strange to have forgotten to tag off 3 times . They found the problem quickly which was great and I got my $16 back. The lady I spoke with was so nice and she did a great job in fixing it. I give you 4.5 stars because some bus drivers are really rude and the bus I catch to school is late most of the time. Apart from that I like the hop card idea it makes the bus rides a little bit faster.
A lot of people whine about transport in Auckland. But as a regular train user I think Aucklanders are being too harsh. It works. It gets you there on time. Mostly. And in the scale of things, it's pretty cheap. However y'all lost 1.5 stars for being closed every other weekend. A little inconvenient.