There is a good selection of food and shopping once you have checked in however there is not much comfortable space for waiting for your flight. They recently installed seats that are much less comfortable than the old ones, and there are no charging points. The toilets are also a long walk away. Needs a better design.
Small airport which has all of the basics. The staff who monitor the parking drop off area are pretty rude which left a bad experience for me - and the manager never followed up.
Recently got stuck on the tarmac for more than 30 minutes because our plane's "bay was taken" - how it takes 30 minutes to organise a back up spot for a bus to come and get us is beyond me. When you've got an 18 month old with you, those extra 30 minutes are very long. Felt bad for the pilot who had to keep apologising for the delays.
Once I've been through the express line at customs with the baby which was nice, but other times have had to wait. Other airports are hit and miss as well, but it's a shame Auckland often "misses" too.
Signage on the way to the airport is pretty poor/unclear, unless you're a local it's easy to go the wrong way. Even if you're a local you can easily go to the wrong area (hence the parking rudeness).
The only thing that lets Auckland Airport down is the drive to and from it. The road system is awful. Clean and tidy with helpful staff that very rarely seem to let you down. Being a smoker it has an outside smoking area that also has covers for people who very rarely get looked after nowadays.
Auckland Airport Mangere Auckland