Whenever I visit their branches the staff are always helpful and always offer good advice. The branches are clean and well laid out. The fees are fair, however the interest on savings is a bit of a joke. The ATM's are easy to use and available everywhere but it would be nice if they were cleaned once in a while (especially now that most of them are touch screen).
ASB was my first bank when I landed in NZ, and still is the only one. I do not have words to describe the extraordinary banking facilities this bank offers to its customers irrespective of their residence status. I would recommend ASB anyday
I have been with ASB my entire life. I have always had incredible service.. Have had some bad experiences where my card details were used fraudulently and ASB were quick to step in, refund the money, lodge a fraud claim and waive any fees associated. I cannot complain about their service! My only gripe is that my local has closed down which requires a bit of travel to the next branch.. A total shame as my local was fantastic, convenient and the staff were fantastic.
This bank is really great. The staff are extremely helpful and very willing to provide you with a range of financial advice. They seem like they really appreciate their customers and are always coming up with new ways to appeal to them.
ASB is a great bank with fantastic people working there. spoke to a home loan advisor at the manukau branch, she gave us solid advice on our financial position and talked through different ways of structuring mortgages, what our options are etc. we felt we were in excellent hands. thanks ASB!