Had a laptop repaired here because it would not start. The laptop was in 'as new' condition with no scratches or marks on case. Was told it was the motherboard. Took 4 weeks to get it back. Called numerous times and was given various reasons for the delays. When I finally got it back it had a very old badly scratched case. When I complained about the condition was told the old case had a broken hinge and could not be repaired. When I asked for 'My' case because I felt I could fix it I was told that they would have another look at it. Amazingly I was contacted the next day to say I was all fixed. When I picked it up I carefully looked it over to confirm it was my case because there was a special mark I had put on it and yes it was my case. I took the computer case off but could not find any repairs! Make your own decisions. Would not ever use or recommend this company. Don't even consider going to management to complain the North Branch and the City side Branch are all owned by the same family.
Avoid this place like the plague. This place charged me $430 for a replacement cell phone screen (the screen was shattered). They took one week to replace the screen (when their Facebook page states 48 hour repairs). Then, after it was returned to me, the phone screen started literally peeling off the phone. It gradually got worse, until my whole screen started to flicker constantly. They refused to fix it under warranty within 3 months. As is mentioned in previous reviews more than once: there is no ethical accountability present if a problem occurs. They fail to live up to their responsibilities as outlined in the Consumer Guarantees Act.
I took a middle-aged to elderly but very sophisticated radio/cd player system to the North Shore branch of Advanced Computers because the cd player had become faulty. The receptionist was very polite and helpful, assuring me that they would be able to look at the unit and identify the problem. Soon after, I received a report on the problem and was given a fixed price for repair, which I accepted. Despite this being in the week just before Easter, the repair was carried out within three days. I picked up the unit, from a very capable and pleasant receptionist, took it home and set it up to find it had been totally repaired, was as good as new with every function still working. I have no hesitation in fully recommending this organisation. - I found the service and the "can-do" attitude to be exceptionally good.