Worst service I have experienced with any company ever. Engaged A Grade to complete an inspection on a car I was looking to purchase. The first phone call should have been a warning when the person I spoke to (Ken) was unhelpful, grumpy and rude. I went ahead anyway and gave him the details of the car dealer and location. He phoned back about two hours later extremely angry and rude advising that the car dealer wasnt there for him to view the car - turns out he hadnt bothered to call the number to check if the dealer was there (turns out the dealer was at a a funeral and wouldnt be back until after lunch). Then proceeded to blame me and got angrier and angrier. I tried to call the car dealer who advised he would be back after lunch time and the car could be viewed then. Rang Ken back to advise who basically said I had wasted his time and as a result he refused to do the car inspection but would be charging my credit card in full for the inspection ($161.00) which he did - unbelievable. Fortunately enough I was able to seek the return of my funds through my bank. I would recommend no one ever deals with this company, especially Ken, and uses AA or VTNZ.