Details

Contact Info

Phone:

Main - 04 232 9200

Address:

9 Fitzwilliam Terrace, Tawa, Wellington 5028

Email:

General Info

Check out Virtuoso Strings Ltd in Wellington City. We have served customers across Wellington Region for more than 11 years. We are your local Musical Instruments specialists. Get in touch today!

Payment Options
mastercard, visa
Categories
Music Teachers, Musical Instruments, Weddings

Reviews

Rate this business

09/16/14

Poor service, slow, unclear and unacceptable costumer communication.

I ordered two Larsen cello strings from Virtuoso Strings. One of the strings was labeled wrong which was a manufacture mistake. I ended up with two A strings. Instead of getting a replacement right away while I'm sending the wrong string back I ended up in endless discussions. The communication was very confusing and complicated for me. I didn't get answers on time and at the end no answers at all. I got told they're receiving a lot of fraudulent emails, which made me feel like I've done something wrong. Once they received the wrong string it took another 2 weeks until I finally got the one I ordered. I did not get any apologies, they lied on the phone to us and decided just to hang up at some point.

It's impossible to treat costumers like that and I do not recommend them at all.

09/04/19

I don't know why these guys have such a low rating. Every time I've come here the servers have been immaculate and the staff are really considerate