Levi Strauss (NZ) Ltd

Had a look in here recently. Nice store with cool causal styles. I’m surprised at the lack of stretch in a lot of their jeans.

Very friendly and helpful staff. Didn't have jeans in my size as they are between seasons and are low in stock, but reassured me that they would be back in stock within a couple of weeks, and their sizes go all the way to a 24, so it's great to know that I'll be able to find some quality jeans in a size 16.
Also made me feel comfortable and not judged, as I usually feel very self-conscious - and I have to say that I was pleasantly surprised by this because I often expect to feel judged in higher-end clothing stores. I'm looking forward to going back soon!

Very friendly staff, and a good range of styles. They apparently usually carry a good range of sizes (up to a 24) which is great as often it can be hard to find quality jeans above a size 16. However, they were between seasons and had a limited range of sizing but said they'd be getting more in within the next few weeks. I think I may have to become a regular.
Great customer service. Sales staff member who assisted us was friendly, helpful, non-judgmental, with a good sense of humour. Good store layout – clear divisions between sections with a clear path to browse along in each and a logical order to the layout of styles, felt open and not cluttered or cramped, and it had information panels with overviews and explanations of the style variations.

I was amazed that there was no outlet in Upper Hutt for Levis. The Farmers' outlet a pair, where I tried to buy jeans, apologised and referred me to their Lower Hutt branch to no avail, However the LH sales assistant did suggest I try other retailers in the Queensgate Mall. Unfortunately the outcome was the same.

I desperation I rang Levis in Customhouse Quay and spoke to an employee, Shaun, who advised me that the style number had been superceded but should I call in he would try his best to fulfil my request.

Yesterday I called in Levis store and was warmly greeted by Shaun who, after me explaining the history, remembered my call. He provided me with exactly what I needed with a minimum of fuss and I was in and out within 10 minutes.

All in all, great service from a company who produce a great product.

Shaun, you did a great job for me, and I wish you all the best for the future.

Levis - you have great employee.