Luxe & Co - Beauty Skin Spa

There are a wide range of treatments available here, from waxing and spray-tans, to specialist skin treatments and feathered brows. Staff are friendly and knowledgeable. I happily go back again and again.

I've been here for a great back neck and shoulder 1hour massage. Was very relaxing and just the right pressure.
Was treated well despite being the end of what would've been a long day.

Staff don't seem to be very welcoming to new clients. Hardly any conversation or smiles, very small rooms especially for mothers, also skin was burnt from waxing.

I came in today for a waxing of my lip and chin.

It was my first time with you guys and it will be my last. I was horrified the way I was treated and will spread the word.

A young girl, I am unsure of her name, was who I saw. I have been having waxings for 30 years now. Normally when I have a waxing, the therapist, after pulling wax off, puts her finger over the area to numb the sensation of the pulling of wax off. I expressed surprise that she did not do so and was told I was being rude. She also told me that I did not know what I was talking about and she has studied beauty therapy. I was quite offended by her comment. I am not disputing she has studied beauty therapy otherwise she would not be working there, I get that and am not questioning so. Just expressing surprise. Also I think after 30 years of having waxings, I know what my treatment has been. This young girl would not even be 30 and to be so rude to a client is inexcusable.

Also I think the quality of your wax is good, wax has improved over the last 30 years.

I was going to be having a spray tn tomorrow, but I have cancelled this and will travel to Hamilton where I know what I am getting and do not have to put up with some young girl being rude to me.

I will be sharing my experience so others will not have to feel humiliated like I felt. If she keeps on treating people like so she will run your business to the ground.