Doll Face Beauty Bar

This use to be my regular nail salon. Until i had a complaint which was not dealt with professionally. I had my nails done by someone new, my nail lady left. This lady was half n hour late so someone else started them. Then the LED light for curing the gel wouldnt work properly and ran over my fingers (was painful once hard). Took n hour longer then usual. She had another client waiting right next to me so i didnt want to complain to her to make her even latter. I got my brows done after n advised that lady i was not happy with my nails ( she looked at them n said they werent upto standard). She wrote a note for her manager and advised me that the manager would contact me to fix them. I was not contacted for a week( by day 3, 3 nails had already fallen off). So i rang with no answer and left a voice message outlining everything. 3 days latter n still no reply. So i facebook msged them. I was contacted by another staff member (not the manager) who advised me the manager said i can have a complimentry cleanser for the inconvience. But did not offer to fix my nails. (That cost $70). I declined the cleanser and advised i just wanted my nails fixed. She said she would have to talk to the manager and ring me back. She rang back and advised my next app was in 3 days so there was no point in fixing them in the mean time. And offered me half price on my nails for the next appointment. (Not good enough) by this time i was so over it all i just said ok. The manager did not apparoach me or mention the complaint, said hello and that was it. My brow lady who had rung me about the complaint apologised. Then she burnt my eyebrow with hot wax (blistered straight away) it was an accident and she kept apologising. My nail lady ( a different one) charged me the half price nails and forgot to charge the eyebrows. I assumed this was on purpose due to everything. Then latter that afternoon i received a voice mail advising how the brows had not been charged and i can pay for them at my next appointment. I found a new nail salon else where. I also wrote a review much the same as this on there fb page and had no reply. The manager has no customer service skills, and does not appreciate her customers. I will not return again.

I had my nails done here and was haply with the work done. They have a range of beauty treatments available and the prices are standard rates. The store was very clean and the lady who did my nails was nice to talk too

The staff are very friendly and they are very good at brows, highly recommend

Walked past the shop and saw the blackboard special for gel manicure. Nice staff, the lady who did my manicure was friendly and I felt relaxed. Would use again. Manicures and beauty treatments are set at reasonable prices.

Nails to die fooooor! The art work they create on your nails is heaven